A terms of this Personal Information Policy; and

  • you warrant to us that you are authorised to give that consent on their behalf and indemnify and hold us harmless against any claim by such persons in which they allege that you were not so authorised.

Withdrawing your consent

You may withdraw your consent at any time upon reasonable notice to us. Withdrawal of your consent is however subject to legal or contractual restrictions. If the withdrawal of your consent would frustrate the performance of a legal obligation, your consent may not be withdrawn unless we have also agreed to it in writing. You should also note that withdrawing your consent may affect our ability to continue to provide you with Travel and other services. Should you wish to withdraw your consent, we will advise you at that time of the implications of such withdrawal.

To withdraw your consent you should contact us at the contact address or telephone number listed below.

How do we protect your personal information?

Private financial and other sensitive personal information is stored by us in secure areas using physical measures such as filing cabinets that are secured after hours, alarm systems and, in the case of electronic data, in databases that are password protected. Third parties such as Suppliers to whom such information is transferred as contemplated in the above paragraph “Who will we disclose your personal information to?” are also required to protect your personal information in a manner consistent with the Laws.

Exclusion of our Liability in respect of Foreign Suppliers.

Your particular travel or other arrangements may require the disclosure of your personal information to airlines, hotels and other Suppliers or third parties who are not subject to the Laws for residential, jurisdictional or other reasons. Foreign Suppliers may not be required to protect personal information in the same way or to the same extent as required by the Laws. Our liability for the failure of any such Foreign Supplier to protect your personal information is specifically excluded. If you have any concern about the disclosure of personal information to a Foreign Supplier you should advise us in writing well in advance of any travel reservation or other arrangement being made with or involving such Foreign Supplier on your behalf.

How long do we keep your personal information?

Your personal information is retained only so long as we need it to provide information, Travel Services and other services to you, and for a reasonable length of time thereafter in order to meet any Identified Purpose or other legal or business purpose.

Accessing your personal information

You have a right to access the personal information that we have in our custody or under our control. You also have the right to know the names of Suppliers or other third parties to whom personal information has been disclosed. Access may be subject to legal restrictions and in particular we may be obliged or have the right to refuse your request if:

  • the information is protected by solicitor-client or other litigation privilege or has been generated in the course of a formal dispute resolution process;
  • access would reveal confidential or proprietary commercial information;
  • access might result in a lawful refusal by another party to provide similar information to us in the future;
  • the information was collected for purposes relating to an investigation, contractual dispute or legal proceedings (actual or contemplated);
  • disclosure could reasonably be expected to threaten the life or security of another person or the individual requesting the information;
  • disclosure would reveal personal information about another person;
  • the information would reveal the identity of a person who has provided an opinion about another person and the former person has not consented to the disclosure of his or her identity;
  • the requested information is too costly to produce; or
  • disclosure is otherwise protected or prevented by law.

Applying for access

Requests for access to personal information should be made in writing at the address set out below. The request should contain sufficient information to enable us to identify you and should specify the particular information that is being sought. We will try to respond to your request as soon as possible but may require you to provide additional information as to your identity, right to receive the requested information or greater particularity as to the information sought. We may also charge you a reasonable fee for providing access to your personal information in which event we will advise you of the approximate cost and may request a deposit to cover such cost before proceeding.

Accuracy and limitations on our responsibility

From time to time we may update the personal information that we have on file for you. We rely on you however to advise us of any relevant changes to or errors in your personal information and shall have no responsibility for any personal information that is inaccurate. In addition, although we take reasonable steps to protect your personal information, we are not responsible for any improper use of your personal information that is beyond our reasonable control.

Please tell us if you have a complaint

If you have a complaint relating to this Privacy Protection Policy or any of our procedures please contact us. If your complaint is justified we will take reasonable steps to resolve the issue including amending our Privacy Protection Policy or procedures. If for some reason we are unable to resolve your complaint to your satisfaction you may have the right to contact the UNIGLOBE World Headquarters by telephone at (604) 718-2600 or by email at marketing@uniglobetravel.com.

Contacting us

For more information about our Privacy Protection Policy, to file a complaint, to make an enquiry or to opt out of all or parts of the Privacy Protection Policy, please contact us at:

UNIGLOBE Travel International
1199 West Pender Street Suite 900
Vancouver BC Canada V6E 2R1

We reserve the right to amend this Privacy Protection Policy at any time. The updated Privacy Protection Policy will be posted on our website and amendments will take effect from the date of such posting.